Service Policies

1. Uptime and Maintenance

WEIS provides the Service on a commercially reasonable efforts basis and targets 99% uptime, excluding scheduled maintenance and Third-Party Platform outages. This target is a goal only and does not constitute a service level agreement or guarantee of 100% availability.

2. Sim Restart Protocol

• Scheduled Restarts: Clients must provide WEIS with their sim's weekly maintenance windows (e.g., Second Life's Tuesday/Wednesday rolls) to enable automated re-logins.
• Unscheduled Restarts: If a sim restarts or crashes outside of scheduled windows, WEIS targets restoration of the Droid within 8 business hours of being notified by the Client.

3. Support Response Times

• Standard Support: Response within 24 business hours (Monday–Friday).
• Priority Support: Response within 8 business hours.

4. Updates and Changes

WEIS may deploy updates, bug fixes, or system changes that may alter Droid behavior, performance, or personality tuning. Emergency security or stability updates may be applied without prior notice.

5. Refunds and Cancellations

Following the free 1-week trial, all payments are final. No prorated refunds are provided for partial service periods. Cancellation prevents future billing, but the Droid remains active until the end of the current paid week.

6. Data Handling and Logs

WEIS may retain limited interaction logs for operational, safety, and debugging purposes. Logs are kept for a period of 30 days and are only accessible by authorized system administrators. WEIS does not sell interaction data or use it for unrelated commercial purposes.

7. Force Majeure

WEIS is not responsible for delays or failures caused by events beyond reasonable control, including platform-wide outages (Linden Lab), ISP infrastructure failures, or regulatory changes regarding AI technology.

8. Policy Enforcement

WEIS reserves the right to suspend or terminate service during investigation of suspected violations of these Policies, the Terms of Service, or Third-Party Platform rules.

9. Droid Identification and Transparency

All Droids deployed through the Service will clearly disclose their artificial nature within the "Real Life" or equivalent profile section of the applicable Third-Party Platform.

For platforms such as Second Life, the following disclosure text (or a substantially similar variant) will be included by default:

"This character is an AvaDroid operated by WEIS. It is an AI-driven roleplay entity created for entertainment purposes only and is not a real person."

This disclosure is mandatory and may not be removed or obscured by the Client.